Terms & conditions

Terms & Conditions

Effective Date: October 19, 2026

Welcome to TruePeak Vehicle Shipping. These Terms & Conditions govern your access to and use of our website, https://truepeakvehicleshipping.us, and the vehicle shipping information and services offered through our business.

By accessing our website, submitting a quote request, or using our services, you acknowledge these Terms & Conditions. Any separate transportation agreement, booking confirmation, carrier bill of lading, or other applicable contract may establish additional terms.

1. Company Information

TruePeak Vehicle Shipping
3625 South St NW, Duluth, GA 30096
Phone: (770) 230-6872
Email: info@truepeakvehicleshipping.us
Website: https://truepeakvehicleshipping.us

2. Description of Services

TruePeak Vehicle Shipping provides or arranges vehicle transportation services, as applicable to its operating authority and individual booking agreements.

Our advertised services include:

  • Open Car Transport
  • Enclosed Car Transport
  • Door-to-Door Auto Transport
  • State-to-State Auto Transport

Service availability depends on shipment details, carrier capacity, vehicle specifications, route conditions, and applicable transportation regulations.

The company’s role as a motor carrier or transportation broker must be identified in the applicable booking documentation.

3. Quotes and Pricing

Transportation quotes are based on information provided by the customer, including pickup and delivery locations, vehicle type, operating condition, transportation method, and requested dates.

Unless expressly identified as a binding price under an accepted agreement, an initial quote is an estimate and does not guarantee final pricing.

Pricing changes, additional charges, and the circumstances permitting them must be disclosed and agreed upon as required by applicable law and the relevant transportation agreement.

Customers should review all applicable charges and payment conditions before confirming a booking.

4. Booking and Scheduling

Submitting a quote request does not automatically create a confirmed transportation reservation.

A booking is confirmed only when the applicable acceptance requirements have been satisfied and confirmation has been communicated.

Pickup and delivery dates may be estimates unless a specific guaranteed arrangement has been expressly agreed upon.

Scheduling may be affected by carrier availability, weather, road conditions, equipment limitations, traffic, and other operational factors.

5. Customer Responsibilities

Customers are responsible for providing accurate information about their vehicles and shipment requirements.

Before pickup, customers should:

  • Remove unauthorized personal belongings and valuables.
  • Disclose mechanical problems and non-operational conditions.
  • Secure loose accessories and modifications.
  • Provide working vehicle keys.
  • Follow carrier instructions concerning fuel levels.
  • Ensure the vehicle is accessible for loading.
  • Arrange for an authorized person to attend pickup and delivery.

Customers must also provide accurate contact information and promptly communicate changes that may affect transportation.

6. Vehicle Pickup and Delivery

Door-to-door service means pickup and delivery will be attempted as close to the requested locations as safely and legally practical.

Large transport vehicles may be unable to access certain residential streets, gated communities, or restricted locations.

When necessary, the customer and carrier may agree on a nearby safe and lawful loading or unloading location.

The customer or an authorized representative should inspect the vehicle at pickup and delivery and review the applicable inspection documents.

7. Vehicle Condition and Documentation

Existing vehicle damage should be documented during pickup.

Customers are encouraged to photograph their vehicles before transportation and retain copies of all shipping records.

At delivery, the recipient should inspect the vehicle carefully and document any new concerns on the appropriate paperwork.

Signing transportation documents may have legal or contractual consequences. Customers should read them carefully before signing.

8. Insurance and Damage Claims

Insurance coverage, applicable limits, exclusions, deductibles, and claims procedures depend on the responsible transportation provider, applicable policies, contracts, and law.

Customers should request and review relevant insurance information before shipping.

If vehicle damage occurs, customers should promptly document the damage and follow the applicable carrier’s claims procedures.

Where TruePeak Vehicle Shipping acts solely as a transportation broker, claims responsibility may rest with the motor carrier under applicable law and contracts.

Nothing in these Terms limits any liability or consumer right that cannot lawfully be limited.

9. Payments

Payment amounts, deposits, due dates, accepted payment methods, and any additional charges will be governed by the applicable booking agreement.

Customers should not make payments based on instructions from unverified third parties.

Any applicable refunds will be processed according to the accepted agreement and applicable law.

10. Cancellations and Refunds

Cancellation eligibility, applicable fees, and refund rights depend on the stage of the booking and the terms accepted by the customer.

Any cancellation fee must be disclosed in the applicable agreement.

Customers seeking cancellation should contact TruePeak Vehicle Shipping promptly using the official contact information provided on this website.

11. Delays and Events Beyond Reasonable Control

Transportation may be affected by severe weather, road closures, natural disasters, government restrictions, mechanical breakdowns, and other circumstances outside a transportation provider’s reasonable control.

The rights and responsibilities of the parties in such circumstances are determined by applicable agreements and law.

12. Prohibited Items

Customers must not place hazardous materials, illegal substances, weapons, or other prohibited items in a vehicle being transported.

Personal belongings may be restricted or excluded from transportation under the carrier’s policies.

Customers should confirm permitted contents before pickup.

13. Website Content and Intellectual Property

Website text, branding, graphics, and other original materials owned by TruePeak Vehicle Shipping are protected by applicable intellectual property laws.

Visitors may use the website for lawful personal and business inquiries.

Unauthorized copying, commercial redistribution, or misuse of protected content is prohibited unless permission is granted or applicable law permits such use.

14. Website Availability

We aim to maintain accurate and accessible website information but do not guarantee uninterrupted availability or that all website content will always be free from errors.

We may update website information, service descriptions, and published content as business needs change.

15. Third-Party Websites

Our website may contain links to external websites.

TruePeak Vehicle Shipping is not responsible for the content, privacy practices, or policies of third-party websites that we do not control.

16. Limitation of Liability

Any limitation of liability relating to website use or transportation services is subject to applicable law and the relevant contractual agreements.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

17. Governing Law and Disputes

These Terms are intended to be interpreted under applicable United States federal law and, where not preempted, the laws of the State of Georgia.

Any dispute-resolution procedure, venue requirement, or arbitration agreement must be expressly established in an applicable and enforceable agreement.

18. Changes to These Terms

TruePeak Vehicle Shipping may revise these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised effective date.

Changes will not retroactively modify an existing binding agreement unless legally permitted and properly agreed upon.

19. Contact Information

For questions regarding these Terms & Conditions, please contact:

TruePeak Vehicle Shipping
3625 South St NW, Duluth, GA 30096
Phone: (770) 230-6872
Email: info@truepeakvehicleshipping.us
Website: https://truepeakvehicleshipping.us